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Frequently asked
Everything here is rated from 150 to 500 kPa. If your home is gravity fed and under 200 kPa, message us before ordering a shower head and we will tell you which ones work and which ones will disappoint you.
Yes. In Australia tapware has to be installed by a licensed plumber for the warranty and for your insurance. We can send the installation sheet to your plumber before delivery if that helps them quote.
It is the water efficiency star rating, and by law it has to be shown on every tap sold here. More stars means less flow. Five stars on a basin mixer is comfortable. Five stars on a shower head usually is not, which is why our showers are three star.
No. It is PVD, not a lacquer, so it will not age or patina. If you specifically want a living finish that changes, we are not the right supplier.
Yes, listed on each wall-mounted product page. Order them at the same time, because they have to be in the wall before it is sheeted.
Cartridges, aerators, hoses, handles and flanges are all stocked as spares and listed on the site. We hold parts for ten years after a range is discontinued.
15 years on the body and cartridge and 5 years on the finish, for residential installations by a licensed plumber. Commercial is 5 and 2. Keep the invoice.
Yes, for licensed plumbers, builders and designers. Send your licence number and ABN to hello@halden.com.au and we will set the account up the same day.
Still stuck? Message the office.